Google Reviews
Nchinna Gangareddy
22:05 18 Jul 19
This was the best auto shop I have ever been to. My repairs were reasonable and completed on time. The repairs were thoroughly explained to me in advance and I have a better understanding of how my vehicle will continue to perform for much longer. The office staff is top notch and I was made to feel as though they valued my business and respected my time. Very professional and neighborly.read more
Corey Walker
15:12 28 May 19
My experience at Baiers Auto time has met beyond expectations. I was on vacation and my AC was having some issues. I looked up a ac repair shop and this is where I came. As I walked through the door, I was greeted by Brad. Very nice and respectful man. Ask some questions about my problem and explained to me his expert thought. Pulled my vehicle in his shop and ran a diagnosis and came back and explained everything to me and the process of how to fix it. It was taken care of and I was on my way. If you ever have car trouble and want honest work, this is hands down the most informed and professional ran place I have ever been to. He honors and respects the military and veterans. I can't thank him enough for his service that he provided me. Don't have a bad experience with other shops, just come here and get it done right the first time. Thanks Brad.read more
Jason Miller
19:08 24 May 19
Thought I was saving time by having my tires shipped from Tire Rack directly to them and they seemed to have decent reviews. Unfortunately they ended up wasting my time completely.
Let me begin by saying I know I missed the tentative appointment we had made for Wednesday or Thursday because I’m in the Air Force and work came up. I don’t always have cell service and by the time I got off they were closed. Being next to a military base, you’d think they’d understand. With that said, I showed up Friday first thing in the morning and was greeted by them as soon as they knew who I was with “Oh, you must be the guy who doesn’t know how to read emails.” Yes, I don’t check my personal email that often. Either way, to insult your customers first thing seems like bad business. But I wanted my new tires and wheels put on so I continued.
I did not realize their business was so small with only one machine that can do tire changes. If your looking for timely service, this is not the place. So they inform me there’s a car ahead of me, I understand, and that it would take 5 hours. I offer to come back in 5 hours, they then inform me that if I don’t leave me car there that there is no guarantee they will get to it when I come back. So I’m weighing my options at this point. If they had simply said we can’t get to it today, can we reschedule for next week, I would have been perfectly ok with that, it was my fault I couldn’t make it earlier and I get that.
Around then the guy from inside the bay comes inside and says, oh, your the guy with the messed up lug nuts. He starts complaining about how he’s gonna have to fight to take them off and probably need to use an air chisel and cut the studs. A little excessive if you ask me considering I had the lugs off a week prior to do my brakes, I had just made the comment over the phone while making the appointment that the lugs were the cruddy Ford ones with the chrome caps that get messed up, but lucky for them I have new lugs to put on after the old ones come off. I told them as a slight heads up without realizing how much they would complain about it. Mind you, this is literally their whole business, to remove and put wheels and tires back on. But he’s complaining to me on and on about how difficult these lug nuts were gonna be. I finally tell them, you know what, I’ll go back to my house and take the old ones off and put the new ones on myself since it appears to be too difficult for them. And their response, “Oh that would be great.” It was at this point in time I lost all confidence in their abilities. They were willing to let a paying customer to the job for them. That is insane. The word incompetent comes to mind faster than capable does when it comes to them. The correct response from them after talking about the lugs nuts should have been “Don’t worry about that, we’ll take care of it, that’s our job.” but instead the acted like they couldn’t do it or didn’t want to do it when I know I can do it in my own garage let alone a place of business designed to do that very job. I’ve never seen a business not want my money that much.
This coupled with their rudeness, I had had enough and asked if I can just take my tires and go somewhere else which they kindly oblige. But I can’t just take them since I’ve got the new rims already loaded in my car. I have to drive 30 minutes back to Crestview, drop off my rims, drive 30 minutes back to pick up the tires, and drive 30 minutes back to Crestview. Let that sink in for a moment, I was more willing to waste an hour and a half driving back and forth to my house then let these people work on my car. To sum it up, no, it didn’t save me time by having the tires shipped directly to them. I now have to wait another week to get my new tires and rims and put on by another place. 100% would not recommend and would never go back. Btw, it took me all of 15 minutes to change the lugs myself in my garage, a shorter amount of time than they complained about it.read more
Victor Snyder
01:24 28 Mar 19
Brad has taken exceptional care of my vehicle. The AC was completely overhauled by Brad at the Baier's shop last summer and he used only quality parts with warranties. Today I took the car back in with concerns about the AC again and it was fixed same day under warranty and they handled all of the claim process ($0 cost to me). He always takes time to explain any repairs and gives me copies of readouts from diagnostic scans preformed while my cars in the shop.
Long story short or tldr version:
If you care about your vehicle and want quality work done by honest, and experienced mechanics. Go to Baier's.read more
blueanthony187
22:09 23 Nov 18
Very Professional and honest! I will return. I called on Black Friday after traveling on Thanksgiving to see if they would be able to flush my clutch out. They told me they weren't really open today but they would be willing to do it if I stopped by. While there I addressed some of my transmission concerns due to issues I had with a previous shop messing up my clutch and trying to make me pay for a water pump when I had no leaks a couple of days prior. Not only did they flush my system, they gave me the rundown on my potential transmission issue I may run into in the future. They also looked into my cooling system to verify there were no leaks. For a shop that was technically closed for the day, they bent over backwards in assisting me, which is more than what I could say for some other shops in the area. I'll definitely use them again in the future.read more
Chad York
18:40 21 Nov 18
Great mechanics. They installed aftermarket springs on my van an had fair pricing. Will return for any other repairs or services.read more
Rachel Johnston
17:19 08 Aug 18
Called their office on a Friday morning to try and get a new skid plate installed because my previous skid plate was dragging on the ground. Unbelievably helpful, patient and responsive when working with me to fit my car in that day. Once I came in with my car they were very polite and quick with the installation--they even offered me water while I waited. Truly impressed with their customer service and their knowledge of maintenance, definitely earned a repeat customer!read more
Marjorie Corlett
19:02 19 Jul 18
Delightful experience! My car had been overseas and had not been serviced in a while except for oil checks. Brad thoroughly inspected everything in the car following the factory-recommended services for different time intervals. In the end, he charged me only for oil change and tire rotation, without taking advantage and charging for things I didn't need! While they worked on the car, they even gave me a ride home and back later to pick up the car. I'm looking forward to my next service. It's really nice to have an auto shop that does excellent work and is also honest!read more
207 Hickory St.
Ft. Walton Bch, FL 32548
(850) 243-1980
Mon - Fri 8:00 AM - 5:30 PM
Closed 12-1 PM for Lunch
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