Brad is unfailingly courteous and honest. He knows cars, he's transparent about pricing, and he will tell you what you should take care of now and what can wait. He's also patient with toddlers!read more
We were here on vacation and of course our AC went out...these guys saved us!!! The best team of brothers fixed us up while explaining in detail our problem...so friendly, so professional...I just wish they were in our neck of the woods! Thank you so much!!!read more
Dottie Meadowcroft Edge
I called this shop today and just talked to them about a problem I was having with my car, that the dealer wouldn't even discuss. This man was so friendly and knowledgeable, I feel better just talking to him. I will definitely use this repair shop when I go to pick out another car. They do a,pre-inspection for only $125 plus tax. I am a widow, and I need help, and I will definitely use this business. 5 STARS !read more
Owning a German made car(VW) I felt trapped taking it to the dealership because independent shops either did not have the proper tools to make the repairs or knowledgeable personnel. Baier's has it all, Brad goes out of his way to explain and show you what your vehicle needs and make sure you understand every thing before proceeding. He has all my business from now on and I will not hesitate to recommend him to anyone I know that drives an import.
David Frickread more
Best Auto shop I have ever been to!! Staff is great. Being a woman you always worry about being taken advantage of or over charged on car services. But not here! They show you everything in detail and breakdown all cost and reasons. I won't be going anywhere else for my car from now on:)read more
They did an awesome job on my car repair. thank you
. Brad & his crew did a GREAT job with my SUV , found the problem with Radiator , (that no one else could)... kept me updated and with a fair price!!
Brad - I will be sending all my friends & family your way.
Thanks guys !!read more
These people are not honest. We took our car there to get fixed cause our check engine light was on. They said we needed to replace the gasket, spark plugs, and a coil pack. We had to pay almost 1100 dollars. When we read the invoice there was 2 pages of things listed that they did to our car without permission, such as cleaning out the battery cables for 55 dollars, 26 dollars to restart our timer (which they had to do since they took it apon themselves to disconnect the battery), putting air in our spare tire that was in our truck for 26 dollars, 15 dollars to put gas in our car, just to name a few. We did not ask them to do all this stuff, but since they quoted us a price, they wanted to make sure they got there quota. We have tried calling numerous times and they hung up and to avoid the situation. It's always best to get a second opinion! That is what we should of done.read more
On holiday is Destin with a total transmission failure. Managed to find these guys at Autotime garage who replaced the transmission and get us back on the road in a week. Brad was honest and professional to deal with. I didn't want
to deal with a Main dealership and was very lucky finding these guys first time. Also I was looking forward to not having to have a hired car from the airport and using our daughters car. (Oops, poor thing didn't quite make it) Had to get a car from Enterprise car hire and what a relief, they were great and cost effective for five days. They even picked us up from Brad at Autotime.
Keith Benjamin.read more
Extremely pleased with Brad and the team at Baier's! Not only did they research and coordinate hard to find runflat Bridgestone tires for my corvette (with separate sizing for front and back), they also explained all the rating systems...and they did all of this even before I decided to utilize their shop.
I got job bids from 4 different places after researching tires and specs online for hours before calling around and Baier's was the only place to go into details on everything, making sure I understood all aspects of the purchase beforehand. They weren't the cheapest, they were simply the best quality for the price.
They have high-end equipment as not to damage your vehicles rims and stay current with the latest technology, educate you on every step of the process by leaving you detailed phone messages along the way so that you understand timelines, and even coordinated my alignment so that I didn't have to make separate appointments. True customer service and honesty here doing business the way it should be done with the customer being placed first.
I recommend them in the highest regard, and will be back on my next purchase.read more
Superb service. Honest and fair with lowest tire prices in Ft Walton Beach.
Joseph A Cassata
GREAT SERVICE, GOOD HONEST AUTO SHOP!!! HARD TO FIND!!
Brad has taken exceptional care of my vehicle. The AC was completely overhauled by Brad at the Baier's shop last summer and he used only quality parts with warranties. Today I took the car back in with concerns about the AC again and it was fixed same day under warranty and they handled all of the claim process ($0 cost to me). He always takes time to explain any repairs and gives me copies of readouts from diagnostic scans preformed while my cars in the shop.
Long story short or tldr version:
If you care about your vehicle and want quality work done by honest, and experienced mechanics. Go to Baier's.read more
Very Professional and honest! I will return. I called on Black Friday after traveling on Thanksgiving to see if they would be able to flush my clutch out. They told me they weren't really open today but they would be willing to do it if I stopped by. While there I addressed some of my transmission concerns due to issues I had with a previous shop messing up my clutch and trying to make me pay for a water pump when I had no leaks a couple of days prior. Not only did they flush my system, they gave me the rundown on my potential transmission issue I may run into in the future. They also looked into my cooling system to verify there were no leaks. For a shop that was technically closed for the day, they bent over backwards in assisting me, which is more than what I could say for some other shops in the area. I'll definitely use them again in the future.read more
Called their office on a Friday morning to try and get a new skid plate installed because my previous skid plate was dragging on the ground. Unbelievably helpful, patient and responsive when working with me to fit my car in that day. Once I came in with my car they were very polite and quick with the installation--they even offered me water while I waited. Truly impressed with their customer service and their knowledge of maintenance, definitely earned a repeat customer!read more
Delightful experience! My car had been overseas and had not been serviced in a while except for oil checks. Brad thoroughly inspected everything in the car following the factory-recommended services for different time intervals. In the end, he charged me only for oil change and tire rotation, without taking advantage and charging for things I didn't need! While they worked on the car, they even gave me a ride home and back later to pick up the car. I'm looking forward to my next service. It's really nice to have an auto shop that does excellent work and is also honest!read more